Shipping & returns
Processing & delivery
Each case file is prepared and dispatched within 2–4 business days. Delivery times vary by destination, and you'll receive tracking as soon as it ships.
Packaging
Your case file ships protected so it arrives crisp and ready to play — no creases, no spoilers.
Returns & exchanges
If your order arrives damaged or faulty, contact us within 7 days of delivery with a photo and we'll make it right with a replacement. Because the solution is revealed inside, we're unable to accept change-of-mind returns on opened case files.
Questions?
Email us any time and we'll help — discreetly, of course.